Technical Service Lead — Construction Materials

LATICRETE International; Irvine (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Irvine, California. The role involves supervising daily operations of technical service representatives, ensuring exemplary service within the construction products industry.

The ideal candidate will have extensive experience in technical support and possess strong communication and supervisory skills. Benefits include medical, dental, vision, and tuition reimbursement among others.

Qualifications

• Minimum 7 years experience in construction industry.
• Minimum 3 years in technical support of a building material or product.
• Physical strength to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily operations of technical service representatives.
• Analyze technical activities, report trends and needs.
• Provide technical service to architects, contractors and distributors.
• Supervise customer service and product complaints.
• Conduct technical service department audits at satellite facilities.

Skills

Supervisory and management skills

Excellent interpersonal, written and verbal communication skills

Knowledge of architecture and construction methods

Detailed knowledge of LATICRETE product line

Fluency in a second language

Computer skills: Microsoft Office, ERP, CRM systems

Education

Associate’s Degree or equivalent work experience

Tools

Microsoft Office

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager in Irvine, California. The role involves supervising daily operations of technical service representatives, ensuring exemplary service within the construction products industry.

The ideal candidate will have extensive experience in technical support and possess strong communication and supervisory skills. Benefits include medical, dental, vision, and tuition reimbursement among others.