Technical Service Lead — Construction Materials

LATICRETE International; Rancho Cucamonga (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

Job summary

LATICRETE International is seeking a Technical Support Manager in Rancho Cucamonga, California to supervise daily operations of technical service representatives in the construction products industry.

This role requires at least 7 years of construction industry experience and 3 years in technical support. Responsibilities include managing service representatives, providing technical guidance, and analyzing performance metrics.

Qualifications

• 7+ years of experience in the construction industry.
• 3+ years in technical support for building materials.
• Ability to lift and carry up to 50 pounds frequently.

Responsibilities

• Supervise and schedule daily technical service operations.
• Manage performance evaluations and staff meetings.
• Analyze technical trends and report needs.
• Provide technical service to architects and contractors.

Skills

Technical support

Supervisory skills

Communication

Construction methods knowledge

Microsoft Office proficiency

ERP and CRM systems experience

Education

Associate’s Degree or equivalent experience

Tools

Microsoft Office

Oracle EnterpriseOne

CRM OnDemand

Job description

LATICRETE International is seeking a Technical Support Manager in Rancho Cucamonga, California to supervise daily operations of technical service representatives in the construction products industry.

This role requires at least 7 years of construction industry experience and 3 years in technical support. Responsibilities include managing service representatives, providing technical guidance, and analyzing performance metrics.