Technical Repair Specialist - Retail Tech Expert

Apple; Metairie (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Apple Retail is seeking a Technical Expert in Metairie, LA to assist customers with repairs and product education. You will diagnose and repair Apple devices, educate customers on options, and contribute to a collaborative team environment.

The role emphasizes inclusive service, knowledge sharing, and supporting multiple customers in a fast-paced setting, with potential evening and weekend shifts.

Qualifications

• Retail or sales experience required.
• Ability to safely perform hardware repairs with fine motor skills.
• Experience troubleshooting hardware and software in a customer service environment.

Responsibilities

• Repair iPhone and Apple products and educate customers on repair options.
• Provide excellent service by understanding customer needs and offering product/service recommendations.
• Collaborate with team leaders to address recurring repair problems and share feedback with Apple.
• Maintain extensive knowledge of Apple hardware and software to identify issues and educate others.
• Support customer-facing activities on or off the sales floor and contribute to an inclusive environment.

Tools

Hardware repair

Job description

Apple Retail is seeking a Technical Expert in Metairie, LA to assist customers with repairs and product education. You will diagnose and repair Apple devices, educate customers on options, and contribute to a collaborative team environment.

The role emphasizes inclusive service, knowledge sharing, and supporting multiple customers in a fast-paced setting, with potential evening and weekend shifts.