Technical Repair Specialist — Retail Tech Expert

Apple; Arlington (VA); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Apple Retail in Arlington, VA is seeking a dedicated associate to help customers love their products and services. You will diagnose and repair select hardware/software issues and educate customers on solutions, while guiding them through product recommendations and purchase options.

You will collaborate with team leaders to share knowledge, address recurring issues, and maintain a welcoming, inclusive store environment that reflects Apple values.

Qualifications

• Retail or sales experience required.
• Ability to safely perform hardware repairs.
• Experience troubleshooting hardware and software in a customer service setting.

Responsabilités

• Deepen knowledge of Apple products, services and repair processes.
• Support customers with hardware or software issues with care and empathy.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.

Connaissances

Retail experience

Customer service

Troubleshooting

Interpersonal skills

Mobility / physical ability

Description du poste

Apple Retail in Arlington, VA is seeking a dedicated associate to help customers love their products and services. You will diagnose and repair select hardware/software issues and educate customers on solutions, while guiding them through product recommendations and purchase options.

You will collaborate with team leaders to share knowledge, address recurring issues, and maintain a welcoming, inclusive store environment that reflects Apple values.