Retail Tech Repair Specialist

Lex; South Portland (ME); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Education reimbursement

Relocation eligibility

Job summary

Apple Retail is seeking a Technical Expert to help customers do what they love by delivering an exemplary in-store experience. You will troubleshoot, diagnose, and repair iPhone and other Apple devices while educating customers on repair options and Apple services.

You will work with leaders to identify recurring issues and share insights to improve service quality, contributing to an inclusive, high‑performing team environment.

Qualifications

• Experience in retail or sales or related work experience.
• Ability to safely perform hardware repairs with fine motor skills.
• Experience troubleshooting hardware and software in a customer service setting.
• Willingness to work evenings, weekends, and holidays as required.

Responsibilities

• Assist customers with repairs and educate them on options.
• Perform repairs on iPhone and Apple products and share knowledge with the team.
• Troubleshoot, diagnose, and resolve service concerns for select devices.
• Contribute to an inclusive environment and support team learning.

Skills

Retail experience

Troubleshooting hardware

Troubleshooting software

Customer service

Team collaboration

Job description

Apple Retail is seeking a Technical Expert to help customers do what they love by delivering an exemplary in-store experience. You will troubleshoot, diagnose, and repair iPhone and other Apple devices while educating customers on repair options and Apple services.

You will work with leaders to identify recurring issues and share insights to improve service quality, contributing to an inclusive, high‑performing team environment.