Technical Expert: Repairs & Customer Solutions

Apple Inc.; Virginia (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Stock programs

Discounted products and services

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail is seeking a Technical Expert to repair iPhone and other Apple products, educate customers on repair options, and share knowledge with the team. You will stay up to date on repair processes and work on the service area.

The role requires flexibility, retail experience, and strong troubleshooting skills. Apple emphasizes inclusion, employee benefits, and potential bonuses.

Qualifications

• Schedule flexibility including nights, weekends, and holidays.
• Experience in retail or sales.
• Visual inspection and fine motor skills for hardware repairs.
• Experience troubleshooting hardware and software in a customer environment.

Responsibilities

• Deepen knowledge of Apple products and repair processes.
• Support customers with care and educate about options.
• Troubleshoot, diagnose, repair, and resolve service concerns.
• Provide excellent service by understanding needs and offering recommendations.
• Collaborate with team to identify recurring issues and share feedback.
• Educate others on hardware/software origins and solutions.
• Support customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment and Apple's values.

Skills

Retail experience

Troubleshooting hardware

Troubleshooting software

Customer service

Team collaboration

Tools

Apple devices repair

Job description

Apple Retail is seeking a Technical Expert to repair iPhone and other Apple products, educate customers on repair options, and share knowledge with the team. You will stay up to date on repair processes and work on the service area.

The role requires flexibility, retail experience, and strong troubleshooting skills. Apple emphasizes inclusion, employee benefits, and potential bonuses.