Technical Repair Specialist

Lex; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Apple Retail is seeking a Technical Expert to perform repairs on iPhone and other Apple products, educate customers on repair options, and share knowledge with the team. You’ll troubleshoot hardware and software issues, solve customer concerns with care, and help customers understand how to buy Apple products and services.

As a valued technician, you’ll stay up to date on Genius Bar repair processes, demonstrate Apple’s commitment to inclusion, and contribute to an inclusive environment while

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Possess the visual inspection and fine motor skills to safely perform hardware repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.

Responsibilities

• Deepen knowledge on Apple products, services, and Genius Bar repair processes to support efficient repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
• Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Work with team leaders to identify recurring repair problems and ensure feedback is provided to Apple.
• Use extensive knowledge of hardware and software components to identify where technical issues may originate and educate others on the team.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.

Job description

Apple Retail is seeking a Technical Expert to perform repairs on iPhone and other Apple products, educate customers on repair options, and share knowledge with the team. You’ll troubleshoot hardware and software issues, solve customer concerns with care, and help customers understand how to buy Apple products and services.

As a valued technician, you’ll stay up to date on Genius Bar repair processes, demonstrate Apple’s commitment to inclusion, and contribute to an inclusive environment while