Technical Repair Specialist for Apple Devices

Apple Inc.; Oregon (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Inc. is seeking a Technical Expert for its Apple Retail locations. You will repair iPhone and other Apple products, educate customers on repair options, and share knowledge with the team to uphold high-quality service.

The role emphasizes extensive troubleshooting skills, strong customer service, and collaboration in a fast-paced retail environment. Equal opportunity employer and inclusive culture are highlighted.

Qualifications

• Retail or sales experience required.
• Proficient troubleshooting of hardware and software in customer settings.
• Able to perform precise hardware inspections and handle small components.
• Available to work a schedule that may include nights, weekends, and holidays.

Responsibilities

• Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
• Provide excellent service to Apple customers by understanding their needs, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Work with team leaders to identify recurring repair problems and other service concerns, providing feedback to Apple.
• Contribute to an inclusive environment by respecting differences and learning from others; demonstrate Apple’s values daily.

Job description

Apple Inc. is seeking a Technical Expert for its Apple Retail locations. You will repair iPhone and other Apple products, educate customers on repair options, and share knowledge with the team to uphold high-quality service.

The role emphasizes extensive troubleshooting skills, strong customer service, and collaboration in a fast-paced retail environment. Equal opportunity employer and inclusive culture are highlighted.