Retail Tech Specialist: Repair & Customer Support

Apple Inc.; North Star (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Apple Inc. Retail is seeking a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while driving enthusiasm for Apple products and services in-store.

You will stay current on products, repair processes, and tools to deliver high-quality repairs and educate customers on options. Availability may include nights, weekends, and holidays to meet business needs.

Qualifications

• Demonstrate ability to troubleshoot and resolve Apple hardware or software issues.
• Provide excellent service by understanding customer needs and offering appropriate solutions.
• Maintain up-to-date knowledge of Apple products, services, and repair processes.

Responsibilities

• Troubleshoot, diagnose, and resolve service concerns for Apple hardware and software.
• Educate customers on repair options and product/services.
• Assist team leaders by identifying recurring issues and sharing feedback with Apple.
• Deliver exceptional in-store service and help customers get the most from their Apple products.
• Support customer-facing activities on or off the sales floor as needed.

Skills

Technical troubleshooting

Customer service

Team collaboration

Communication

Job description

Apple Inc. Retail is seeking a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while driving enthusiasm for Apple products and services in-store.

You will stay current on products, repair processes, and tools to deliver high-quality repairs and educate customers on options. Availability may include nights, weekends, and holidays to meet business needs.