Tech Repair & Customer Experience Specialist

Apple; New York (NY); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical and dental coverage

Stock program eligibility

Discounted products and services

Education expense reimbursement

Relocation assistance (if applicable)

Job summary

Apple Retail in New York, NY seeks a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You educate customers on repair options and Apple offerings, delivering exceptional service on-site.

Develop knowledge of Apple products, stay updated on repair processes, and work with team leaders to identify common issues and improve service quality.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays.
• Strong technical knowledge of Apple products and services.
• Ability to follow troubleshooting steps to identify root causes in a service environment.
• Excellent interpersonal skills to handle customer service scenarios.

Responsibilities

• Develop knowledge about Apple products, services and repair processes to support high-quality repairs.
• Support customers with Apple product or software issues with care and empathy using Apple tools.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Collaborate with team leads to identify recurring repair problems and share feedback with Apple.
• Provide excellent service by understanding customer needs, offering ownership opportunities and relevant product/service recommendations.
• Assist with customer-facing activities on or off the sales floor as needed.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical expertise

Troubleshooting

Customer service

Teamwork

Tools

Apple hardware repair knowledge

Job description

Apple Retail in New York, NY seeks a Technical Specialist to provide expert technical support and skilled troubleshooting for customers, while generating excitement for Apple products and services. You educate customers on repair options and Apple offerings, delivering exceptional service on-site.

Develop knowledge of Apple products, stay updated on repair processes, and work with team leaders to identify common issues and improve service quality.