Device Repair Specialist & Tech Troubleshooter

Apple Inc.; North Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock purchase plan

Tuition reimbursement

Discounted products

Job summary

Apple Inc. in a retail setting is seeking a Technical Expert to repair iPhone and Apple products, educate customers on options, and deliver an exceptional, inclusive service experience.

You will work with teammates to diagnose issues, share knowledge, and contribute to a fast-paced, high-quality repair environment. The role requires strong troubleshooting skills, a customer-first approach, and the ability to handle multiple tasks while meeting Apple’s standards.

Qualifications

• Available to work a schedule based on business needs including nights, weekends, and holidays.
• Experience in retail or sales, or related work experience.
• Visual inspection and fine motor skills to safely perform hardware repairs.
• Experience troubleshooting hardware and software issues in a customer service environment.

Responsibilities

• Deepen extensive knowledge of Apple products and repair processes to support high-quality repairs.
• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Provide excellent service by understanding needs, identifying ownership, and educating customers on options.
• Identify recurring repair problems and provide feedback to Apple.
• Support customer-facing activities on or off the sales floor.

Skills

Retail experience

Customer service

Troubleshooting hardware

Troubleshooting software

Teamwork

Tools

Apple repair tools

Job description

Apple Inc. in a retail setting is seeking a Technical Expert to repair iPhone and Apple products, educate customers on options, and deliver an exceptional, inclusive service experience.

You will work with teammates to diagnose issues, share knowledge, and contribute to a fast-paced, high-quality repair environment. The role requires strong troubleshooting skills, a customer-first approach, and the ability to handle multiple tasks while meeting Apple’s standards.