iPhone & Device Repair Specialist, Retail Tech Expert

Lex; South Carolina; On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. As a Technical Expert, you have strong troubleshooting skills and the ability to inspire excitement for Apple’s products and services.

You perform repairs on iPhone and other Apple devices and educate customers on repair options and product services. A Technical Expert exemplifies a skilled technician and shares knowledge across the team, contributing to an inclusive environment and Apple’s values of inclusion and diversity in daily

Qualifications

• Retail or sales experience required.
• Able to safely perform hardware repairs with fine motor skills.
• Experience troubleshooting hardware and software in customer service.
• Strong communication and empathy with customers.

Responsibilities

• Repair iPhone and other Apple devices.
• Educate customers on repair options and services.
• Troubleshoot and diagnose service issues.
• Share knowledge with the team and contribute to an inclusive environment.
• Support customer-facing activities on or off the sales floor.

Skills

Retail experience

Customer service

Hardware troubleshooting

Team collaboration

Job description

Apple Retail is where the best of Apple comes together. As a Technical Expert, you have strong troubleshooting skills and the ability to inspire excitement for Apple’s products and services.

You perform repairs on iPhone and other Apple devices and educate customers on repair options and product services. A Technical Expert exemplifies a skilled technician and shares knowledge across the team, contributing to an inclusive environment and Apple’s values of inclusion and diversity in daily