Technical Lead - AI Agent & ServiceNow Integrations

Tata Consultancy Services; Katy (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Tata Consultancy Services is seeking a Technical Lead for Now Assist AI Agent and LLM Topic development within ServiceNow. You will design multi-step agent workflows, configure AI agents, and build LLM-powered topics to automate ITSM and HR workflows.

Lead integration efforts using Integration Hub spokes, Flow Designer, and REST/SOAP APIs, with strong focus on OAuth 2.0 and Workday REST integration experiences. This is a high-impact, hands-on leadership role for enterprise-scale environments.

Qualifications

• Strong expertise with Servicenow AI Agent Studio and related tooling.
• Experience configuring LLM topics and prompts for business use cases.
• Hands-on integration design using Integration Hub spokes and REST APIs.

Responsibilities

• Build and configure AI agents (virtual agents, copilots) on ServiceNow.
• Design multi-step agent workflows for real scenarios.
• Create LLM-powered topics for agents and define prompts, guardrails, and tone.
• Tune responses for accuracy and business context; ensure natural conversation with minimal friction.
• Build flows, subflows, actions; enable ITSM and HR/CSM use cases.

Skills

Now Assist AI Agent Studio

LLM Topic configuration

Integration Hub spokes

Flow Designer

OAuth 2.0

Workday REST integration

Tools

ServiceNow

Job description

Tata Consultancy Services is seeking a Technical Lead for Now Assist AI Agent and LLM Topic development within ServiceNow. You will design multi-step agent workflows, configure AI agents, and build LLM-powered topics to automate ITSM and HR workflows.

Lead integration efforts using Integration Hub spokes, Flow Designer, and REST/SOAP APIs, with strong focus on OAuth 2.0 and Workday REST integration experiences. This is a high-impact, hands-on leadership role for enterprise-scale environments.