Staff AI Engineer: Lead AI Agents, Governance & LLMs

ServiceNow; West Palm Beach (FL); On-site; USD 180,000 - 210,000; Full time

Job summary

ServiceNow is seeking a Staff AI Engineer to design, build, and scale AI-powered solutions across the ServiceNow platform and Cloud. Based in West Palm Beach, FL, this onsite role focuses on AI agent and workflow architecture, LLM integration, governance, and responsible AI practices.

You will mentor engineers and drive best practices for AI system design and governance. You will lead AI agent workflow architecture, enablement of an AI Control Tower, and integration of LLM capabilities across

Qualifications

• 8+ years of software engineering experience.
• 3+ years working with AI/LLM-powered platforms or products.
• Strong understanding of NLP and modern LLM architectures including transformers, embeddings, vector search, and agentic frameworks.
• Hands-on experience with ServiceNow’s AI ecosystem: AI Agent Studio, Skill Kit, and AI Control Tower.
• Familiarity with MCP and A2A for governed multi-agent integration and interoperability.
• Proficiency in scripting and integration using JavaScript and Python, plus cloud infrastructure such as AWS, Azure, or GCP.

Responsibilities

• Architect and implement AI agents and workflows using ServiceNow’s AI Agent Studio, Skill Kit, and Workflow Data Fabric.
• Lead the implementation, adoption, and enablement of an AI Control Tower with governance policy and monitoring practices.
• Integrate and configure LLM-based capabilities across Cloud and the ServiceNow Platform.
• Work with product, platform, and business teams to identify high-value use cases and translate them into scalable AI solutions.
• Mentor engineers, set technical direction, and define best practices for AI system design, governance, and responsible AI use.

Skills

AI/LLM platforms

NLP / LLM architectures

JavaScript / Python

Cloud platforms

AI governance

Tools

AI Agent Studio

Skill Kit

AI Control Tower

MCP (Model Context Protocol)

A2A (Agent2Agent)

Job description

ServiceNow is seeking a Staff AI Engineer to design, build, and scale AI-powered solutions across the ServiceNow platform and Cloud. Based in West Palm Beach, FL, this onsite role focuses on AI agent and workflow architecture, LLM integration, governance, and responsible AI practices.

You will mentor engineers and drive best practices for AI system design and governance. You will lead AI agent workflow architecture, enablement of an AI Control Tower, and integration of LLM capabilities across