Remote ServiceNow Process Lead - AI & Automation

Tata Consultancy Services; Cincinnati (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

Tata Consultancy Services is seeking a ServiceNow-focused leader to guide smaller teams, own 1-2 offerings, and translate complex business needs into actionable configurations. The role emphasizes AI-enabled workflow optimization, strong collaboration, and proactive knowledge sharing with product teams.

The position offers remote work with substantial travel up to 50% and requires ongoing ServiceNow certifications, deep domain experience, and independent problem-solving.

Qualifications

• Experience using AI to optimize workflows and automation.
• 8+ years in a professional services role or equivalent.
• Ability to travel up to 50%.
• ServiceNow certifications in aligned workflow.
• Strong collaboration and independent problem solving.
• Experience guiding product teams with AI insights.

Responsibilities

• Lead less complex and smaller teams than Principal Business Process Consultants, acting as the functional solution lead.
• Focus on specializing in 1-2 ServiceNow offerings, positioning for career advancement.
• Translate complex business requirements into configuration needs, author user stories for agile development, identify opportunities for process improvement and automation, share insights with product teams, and lead best practices.
• Coach and mentor junior team members (BPC and Associate BPC) on solutioning, building expertise, and project challenges as they arise.
• Share learnings and new practices across the BPC community.
• Apply ServiceNow knowledge and domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on their specific workflows.

Skills

AI integration

Travel readiness

Team mentoring

ServiceNow

Agile

Stakeholder engagement

Problem solving

Tools

ServiceNow

Job description

Tata Consultancy Services is seeking a ServiceNow-focused leader to guide smaller teams, own 1-2 offerings, and translate complex business needs into actionable configurations. The role emphasizes AI-enabled workflow optimization, strong collaboration, and proactive knowledge sharing with product teams.

The position offers remote work with substantial travel up to 50% and requires ongoing ServiceNow certifications, deep domain experience, and independent problem-solving.