Technical Customer Support Specialist — Life Sciences SaaS

Veeva Systems, Inc.; Northern (KY); Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

Veeva Systems is seeking a customer support specialist to advise end users, resolve issues, and build strong relationships with users of Veeva’s applications. The role emphasizes delivering excellent service while maintaining meticulous records of correspondence.

The ideal candidate has 1+ year in technical customer support, strong communication, and proficiency with Word/Excel/PowerPoint. Experience with Veeva Vault is a plus; remote work options are available.

Qualifications

• 1+ year relevant experience in a technical customer support role or related technical field.
• Effective communication, organizational and time management skills.
• Professional telephone manner.
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to quickly understand client requirements and articulate potential solutions.

Responsibilities

• Advise end users on best practices when using Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Build strong and professional relationships with all users of Veeva’s applications.
• Provide recommendations/feedback on client service improvements and product development.
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers.
• Maintain accurate records of all email/telephone/chat correspondence related to the role.

Skills

Customer support

Communication skills

Organizational skills

Telephone manner

MS Office (Word/Excel/PowerPoint)

Verbal and written communication

Requirements gathering

Tools

Veeva Vault

Job description

Veeva Systems is seeking a customer support specialist to advise end users, resolve issues, and build strong relationships with users of Veeva’s applications. The role emphasizes delivering excellent service while maintaining meticulous records of correspondence.

The ideal candidate has 1+ year in technical customer support, strong communication, and proficiency with Word/Excel/PowerPoint. Experience with Veeva Vault is a plus; remote work options are available.