Remote Technical Support Specialist

Veeva Systems; Boston (MA); Hybrid; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is a mission-driven SaaS company focused on helping life sciences firms bring therapies to patients faster. This role supports end users, resolves product issues, and builds professional relationships across Veeva’s applications.

Flexible work options reflect our values of Do the Right Thing, Customer Success, Employee Success, and Speed. You will maintain records, offer product feedback, and uphold high service standards for customers and coworkers, driving excellent support

Qualifications

• 1+ year relevant experience in a technical customer support role or related technical field.
• Effective communication, organizational and time management skills.
• Professional telephone manner.
• Proficiency with Word, Excel and PowerPoint.
• Excellent verbal and written communication skills.

Responsibilities

• Advise end users on best practices when using Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Build strong and professional relationships with all users of Veeva’s applications.
• Provide recommendations/feedback on client service improvements and product development.
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers.
• Maintain accurate records of all email/telephone/chat correspondence related to the role.

Skills

Technical support

Communication

Time management

Friendly telephone manners

Education

High school / equivalent

Tools

Word

Excel

PowerPoint

Job description

Veeva Systems is a mission-driven SaaS company focused on helping life sciences firms bring therapies to patients faster. This role supports end users, resolves product issues, and builds professional relationships across Veeva’s applications.

Flexible work options reflect our values of Do the Right Thing, Customer Success, Employee Success, and Speed. You will maintain records, offer product feedback, and uphold high service standards for customers and coworkers, driving excellent support