Remote Bilingual Technical Support Specialist

Veeva Systems; United States; Teletrabalho; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Allocations for continuous learning &

Private Health Insurance

Resumo da oferta

Veeva Systems is seeking a Remote Bilingual Technical Customer Service Associate to advise end users, resolve client issues, and maintain strong professional relationships with users of Veeva's applications. This role emphasizes excellent communication in English and another European language, with a remote work setup.

Applicants should have 1+ year(s) in customer service, sharp organizational and time-management skills, and proficiency in Word, Excel, and PowerPoint.

Qualificações

• 1+ years in a customer service role
• Strong communication, organizational, and time management skills
• Professional telephone manner
• Proficient with Word, Excel and PowerPoint
• Excellent verbal and written communication in English; a second European language is required

Responsabilidades

• Advise end users on best practices when using Veeva's applications
• Identify and resolve client issues associated with Veeva's applications
• Build strong and professional relationships with all users of Veeva's applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain high standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Conhecimentos

Customer service experience

Excellent communication

Organizational skills

Time management

Telephone etiquette

English proficiency

Second language

Ferramentas

Word

Excel

PowerPoint

Descrição da oferta de emprego

Veeva Systems is seeking a Remote Bilingual Technical Customer Service Associate to advise end users, resolve client issues, and maintain strong professional relationships with users of Veeva's applications. This role emphasizes excellent communication in English and another European language, with a remote work setup.

Applicants should have 1+ year(s) in customer service, sharp organizational and time-management skills, and proficiency in Word, Excel, and PowerPoint.