Technical Customer Service Associate Veeva Systems

HelpfulRemote; Boston, Northern (MA, KY); Hybride; USD 35 000 - 65 000; Plein temps

Avantages offerts par ce poste

Bonuses

Benefits

Résumé du poste

HelpfulRemote is seeking a technical customer support specialist for a fully remote role serving US clients. You will guide end users of Veeva’s software on best practices, resolve issues, and maintain productive client relationships.

The position requires strong communication, organizational, and time-management skills, with familiarity in Word, Excel, and PowerPoint. Experience in clinical research or Veeva Vault is a plus but not required.

Qualifications

• At least 1 year of experience in technical customer support or a related field.
• Strong communication, organizational, and time management skills.
• Familiarity with Word, Excel, and PowerPoint.

Responsabilités

• Advise customers on best practices and solutions.
• Troubleshoot and resolve technical issues for end users.
• Maintain accurate records of customer interactions across email, phone, and chat.
• Provide product feedback to improve offerings.
• Build strong relationships with clients.

Connaissances

Customer support

Troubleshooting

Communication skills

Time management

Organization

Outils

Word

Excel

PowerPoint

Description du poste

This role supports end users of Veeva’s software applications used in the life sciences industry. The job involves advising customers on best practices, troubleshooting and resolving technical issues, and building strong working relationships with clients. It also includes giving feedback to improve products and maintaining accurate records of customer interactions across email, phone, and chat.

Candidates should have at least one year of experience in technical customer support or a related technical field, along with strong communication, organizational, and time management skills. Familiarity with standard computer programs like Word, Excel, and PowerPoint is expected, as is the ability to quickly understand client needs and suggest solutions. Bilingual Spanish skills or experience with clinical research or Veeva Vault are helpful but not required.

This is a full-time remote position open to candidates based in the United States, with flexibility to work from home or an office. Pay ranges from $35,000 to $65,000 depending on experience and location, with potential additional bonuses and standard benefits.