Technical Customer Service Associate

Openkrill; United States; Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

Veeva Systems is a mission-driven company delivering industry cloud solutions for life sciences. This role supports end users, resolving issues and advising on best practices to ensure exceptional customer service.

The position emphasizes quick understanding of client needs and thorough documentation of interactions. The role offers work-from-home flexibility and opportunities to interact with clients and cross-functional teams, with a compensation package that may include bonuses and

Qualifications

• 1+ year relevant experience in a technical customer support role or related technical field.
• Effective communication, organizational and time management skills.
• Professional telephone manner.
• Proficiency with standard computer packages (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to quickly understand client requirements and articulate potential solutions.

Responsibilities

• Advise end users on best practices when using Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Build strong and professional relationships with all users of Veeva’s applications.
• Provide recommendations/feedback on client service improvements and product development.
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers.
• Maintain accurate records of all email/telephone/chat correspondence related to the role.

Skills

Technical support experience

Communication skills

Telephone etiquette

MS Office proficiency

Verbal and written communication

Client requirements understanding

Word

Excel

PowerPoint

Tools

Word

Excel

PowerPoint

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

What You'll Do

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ year relevant experience in a technical customer support role or related technical field
• Effective communication, organizational and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Ability to quickly understand client requirements and needs and articulate potential solutions

Nice to Have

• Bilingual in Spanish
• Previous experience supporting clinical research facilities
• Previous experience with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• If moving to the interview stage, the process is as follows:
• A conversation with the hiring manager
• A practical case exercise
• A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $35,000 - $65,000

- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer based on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].