Technical Customer Success Associate (Remote)

Openkrill; United States; Remote; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

Veeva Systems is a mission-driven company delivering industry cloud solutions for life sciences. This role supports end users, resolving issues and advising on best practices to ensure exceptional customer service.

The position emphasizes quick understanding of client needs and thorough documentation of interactions. The role offers work-from-home flexibility and opportunities to interact with clients and cross-functional teams, with a compensation package that may include bonuses and

Qualifications

• 1+ year relevant experience in a technical customer support role or related technical field.
• Effective communication, organizational and time management skills.
• Professional telephone manner.
• Proficiency with standard computer packages (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Ability to quickly understand client requirements and articulate potential solutions.

Responsibilities

• Advise end users on best practices when using Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Build strong and professional relationships with all users of Veeva’s applications.
• Provide recommendations/feedback on client service improvements and product development.
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers.
• Maintain accurate records of all email/telephone/chat correspondence related to the role.

Skills

Technical support experience

Communication skills

Telephone etiquette

MS Office proficiency

Verbal and written communication

Client requirements understanding

Word

Excel

PowerPoint

Tools

Word

Excel

PowerPoint

Job description

Veeva Systems is a mission-driven company delivering industry cloud solutions for life sciences. This role supports end users, resolving issues and advising on best practices to ensure exceptional customer service.

The position emphasizes quick understanding of client needs and thorough documentation of interactions. The role offers work-from-home flexibility and opportunities to interact with clients and cross-functional teams, with a compensation package that may include bonuses and