Strategic CRM Success Consultant (Remote)

Veeva Systems; Boston (MA); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company holidays

Retirement programs

1% charitable giving

Job summary

Veeva Systems is a mission-driven SaaS company enabling life sciences firms to accelerate therapies to patients. This role is for a CRM Customer Success Manager who acts as a strategic advisor, collaborating with product, support, sales, services, and consulting teams to optimize customers' Veeva investments.

You will drive change for our most strategic clients using data-driven, consultative approaches and educate stakeholders on CRM usage, governance, and roadmap alignment.

Qualifications

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation).
• Proven track record as a strategic, trusted advisor to customers having the ability to influence change
• Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT)
• Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
• Self-starter who is able to own the ongoing success of customer assignments
• Ability to travel up to 15%
• Must be both located in and legally authorized to be employed in the United States

Responsibilities

• Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture
• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
• Educate customers about our CRM products, services, and operating model
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
• Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
• Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management)
• Influence and drive change within customer organizations

Skills

CRM consulting

Strategic advisory

Data interpretation

Travel up to 15%

Self-starter

Job description

Veeva Systems is a mission-driven SaaS company enabling life sciences firms to accelerate therapies to patients. This role is for a CRM Customer Success Manager who acts as a strategic advisor, collaborating with product, support, sales, services, and consulting teams to optimize customers' Veeva investments.

You will drive change for our most strategic clients using data-driven, consultative approaches and educate stakeholders on CRM usage, governance, and roadmap alignment.