Strategic CRM Success Manager, Life Sciences (Remote)

Veeva Systems, Inc.; Northern (KY); À distance; USD 75 000 - 115 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Company paid holidays

Retirement programs

1% charitable giving program

Résumé du poste

Veeva Systems is seeking a strategic CRM Customer Success Manager to partner with clients, align cross-functional teams, and drive value from Veeva investments.

You will educate customers on CRM products, gather feedback for product roadmap, and advocate best practices in governance and change management across life sciences accounts.

The role offers a flexible work arrangement under our Work Anywhere policy, with opportunities to travel up to 15% and grow within a fast-growing SaaS leader.

Qualifications

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience.
• Proven track record as a strategic, trusted advisor to customers.
• Ability to interpret, articulate, and present complex customer concepts to varying audiences (Business and IT).
• Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements.
• Self-starter who is able to own the ongoing success of customer assignments.
• Ability to travel up to 15%.
• Must be both located in and legally authorized to be employed in the United States.

Responsabilités

• Engage proactively with customers and maintain a clear understanding of their initiatives and goals, success criteria, milestones, and culture
• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
• Educate customers about our CRM products, services, and operating model
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
• Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
• Guide customers on best practices to optimize the consumption of Veeva releases (e.g. governance and change management)
• Influence and drive change within customer organizations

Connaissances

CRM consulting

Strategic advisor

Change management

Stakeholder communication

Data analysis

Self-starter

Outils

Veeva CRM

Vault CRM

Description du poste

Veeva Systems is seeking a strategic CRM Customer Success Manager to partner with clients, align cross-functional teams, and drive value from Veeva investments.

You will educate customers on CRM products, gather feedback for product roadmap, and advocate best practices in governance and change management across life sciences accounts.

The role offers a flexible work arrangement under our Work Anywhere policy, with opportunities to travel up to 15% and grow within a fast-growing SaaS leader.