Technical Customer Service & Sales Support

Schweitzer Engineering Laboratories, Inc.; Fairview Heights (IL); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

ESOP

Employee-owned

Comprehensive benefits

Paid time off

Job summary

Schweitzer Engineering Laboratories, Inc. is hiring a Customer Service Representative to support our Sales and Customer Service OEM team in Fairview Heights, IL.

The role focuses on accurate order entry, quotes, RMAs, pricing negotiations, and contract maintenance while delivering world-class service. The ideal candidate has at least 1 year of customer service experience, an associate degree or related business background, strong computer skills, and the ability to travel regionally up to 10%.

Qualifications

• 1 year minimum in customer service.
• Associate degree or related business experience.
• Strong computer skills.
• Willing to travel regionally up to 10%.
• Ability to learn product concepts and technical details.
• Strong writing and communication skills.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Enter orders and quotes, manage RMAs, negotiate pricing and contracts, and maintain customer specifications.
• Communicate with customers and sales representatives on deliverables and issues with guidance from supervisor/peers.
• Complete required Customer Service Representative process certifications.
• Use ERP/CRM tools to resolve standard problems and processes.
• Track customer feedback and drive customer satisfaction.

Skills

Customer service

Communication

Problem solving

Team player

Education

Associate degree

Tools

ERP/CRM systems

Job description

Schweitzer Engineering Laboratories, Inc. is hiring a Customer Service Representative to support our Sales and Customer Service OEM team in Fairview Heights, IL.

The role focuses on accurate order entry, quotes, RMAs, pricing negotiations, and contract maintenance while delivering world-class service. The ideal candidate has at least 1 year of customer service experience, an associate degree or related business background, strong computer skills, and the ability to travel regionally up to 10%.