Customer Service Representative

Schweitzer Engineering Laboratories (SEL); Boise (ID); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

ESOP

Competitive benefits

Paid time off

Retirement plan

Job summary

Schweitzer Engineering Laboratories (SEL) seeks a Customer Service Representative to support the Sales and Customer Service OEM team in Boise, Idaho. The role emphasizes world-class customer care, order and quote entry, and collaboration with sales to meet customer needs.

Ideal candidates will have at least 1 year of CS experience, an associate degree or related business background, strong writing and communication skills, and the ability to learn technical product details.

Qualifications

• Minimum 1 year of customer service experience.
• Associate degree or related business experience.
• Strong computer skills and proficiency with ERP/CRM tools.
• Willingness to travel regionally up to 10%.
• Ability to learn product concepts and technical details.
• Excellent writing, proofreading, and communication skills.
• Able to work well in a team.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Enter orders, quotes, RMAs, pricing, and contracts accurately.
• Communicate with customers and sales reps on deliverables.
• Complete required CSR certifications.
• Resolve standard problems using policies and judgment.
• Assist with customer feedback tracking and drive satisfaction.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Technical aptitude

Education

Associate degree or related business experience

Tools

ERP systems

CRM tools

Job description

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks a Customer Service Representative to support our Sales and Customer Service OEM team. We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required Customer Service Representative process certifications provided by SEL.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you:

• Have a minimum of 1 year of customer service experience.
• Have an associate degree or related business experience.
• Have strong computer skills.
• Can travel regionally up to 10% of the time.
• Can learn concepts and technical details of products.
• Have strong writing, proofreading, documentation, and communication skills.
• Can learn new skills and assume new responsibilities.
• Can work cooperatively in a team environment.
• Have experience with ERP or CRM tools.
• Have experience in a technical sales environment.

Location

This position is located in Boise, ID, capital of the gem state, and on the Boise River in the southwestern part of the state. You will enjoy local restaurants in a vibrant downtown full of small businesses, easy access to mountain foothills and 190 miles of trails. The city is also home to great schools and universities including Boise State University. Boise has been ranked as one of America's fastest growing cities, making it a great place to live and work.

Competitive pay. Superior benefits. Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.

• We're 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data

$28.00 - $43.00 per hour. We base our starting pay offer and title on job-related factors such as candidate experience, training, knowledge, and skills.

SEL is an Equal Opportunity Employer: Vets/Disabled.