Regional Customer Success Coordinator - Tech & Sales

Schweitzer Engineering Laboratories, Inc.; Lakewood (CO); Presencial; USD 39 000 - 59 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ESOP

401(k) plan

Top-tier medical

Paid holidays

Paid vacation

Sick days

Resumo da oferta

Schweitzer Engineering Laboratories, Inc. in Lakewood, CO is seeking an Account Coordinator to support our Sales and Customer Service team in the South Central region. You will deliver world-class service, process orders, quotes, RMAs, pricing, and contract terms with attention to detail.

This role requires at least 1 year in customer service, strong writing and communication skills, ERP/CRM experience, and willingness to travel up to 10%. A associate degree is expected, bachelor’s preferred.

Qualificações

• Minimum 1 year of customer service experience.
• Associate degree or related business experience required; bachelor’s degree preferred.

Responsabilidades

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMAs, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues.
• Completing and passing required Customer Service Representative process certifications.
• Using judgment and company policies to resolve standard problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.
• Order office supplies, coordinate internal and customer meetings, and provide administrative/office support.

Conhecimentos

Customer service

Writing

Communication

Computer skills

Travel readiness

ERP/CRM experience

Formação académica

Associate degree or related business experience

Bachelor’s degree preferred

Ferramentas

ERP/CRM tools

Descrição da oferta de emprego

Schweitzer Engineering Laboratories, Inc. in Lakewood, CO is seeking an Account Coordinator to support our Sales and Customer Service team in the South Central region. You will deliver world-class service, process orders, quotes, RMAs, pricing, and contract terms with attention to detail.

This role requires at least 1 year in customer service, strong writing and communication skills, ERP/CRM experience, and willingness to travel up to 10%. A associate degree is expected, bachelor’s preferred.