Customer Service Representative

Schweitzer Engineering Laboratories, Inc.; Fairview Heights (IL); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

ESOP

Employee-owned

Comprehensive benefits

Paid time off

Job summary

Schweitzer Engineering Laboratories, Inc. is hiring a Customer Service Representative to support our Sales and Customer Service OEM team in Fairview Heights, IL.

The role focuses on accurate order entry, quotes, RMAs, pricing negotiations, and contract maintenance while delivering world-class service. The ideal candidate has at least 1 year of customer service experience, an associate degree or related business background, strong computer skills, and the ability to travel regionally up to 10%.

Qualifications

• 1 year minimum in customer service.
• Associate degree or related business experience.
• Strong computer skills.
• Willing to travel regionally up to 10%.
• Ability to learn product concepts and technical details.
• Strong writing and communication skills.

Responsibilities

• Provide world-class customer care to internal and external customers.
• Enter orders and quotes, manage RMAs, negotiate pricing and contracts, and maintain customer specifications.
• Communicate with customers and sales representatives on deliverables and issues with guidance from supervisor/peers.
• Complete required Customer Service Representative process certifications.
• Use ERP/CRM tools to resolve standard problems and processes.
• Track customer feedback and drive customer satisfaction.

Skills

Customer service

Communication

Problem solving

Team player

Education

Associate degree

Tools

ERP/CRM systems

Job description

Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks a Customer Service Representative to support our Sales and Customer Service OEM team.

We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.

As a Customer Service Representative, a typical day might include the following:

• Providing world-class customer care to both internal and external customers.
• Engaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.
• Communicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.
• Complete and pass required Customer Service Representative process certifications provided by SEL.
• Using judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Assisting with customer feedback tracking and driving to customer satisfaction.

This job might be for you if you:

• Have a minimum of 1 year of customer service experience.
• Have an associate degree or related business experience.
• Have strong computer skills.
• Can travel regionally up to 10% of the time.
• Can learn concepts and technical details of products.
• Have strong writing, proofreading, documentation, and communication skills.
• Can learn new skills and assume new responsibilities.
• Can work cooperatively in a team environment.
• Have experience with ERP or CRM tools.
• Have experience in a technical sales environment.

Location

This position is located in Fairview Heights, IL. Situated just minutes from St. Louis, this thriving community offers something for everyone. Enjoy outstanding shopping, diverse dining options, and year-round entertainment. Explore iconic regional attractions such as the Gateway Arch, Forest Park, and professional sporting events. With excellent schools, a strong sense of community, and easy access to a major metropolitan area, Fairview Heights is a great place to live and work.

Competitive pay.

Superior benefits.

Inspiring work.

People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees. We’re 100% employee owned.

Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.

We offer top tier medical, prescription, dental, vision, life, and disability insurance.

We recognize the importance of a healthy life balance and offer:

• 10 paid holidays
• annual vacation accrual starting at 12 days
• 9 paid sick days
• paid family and medical leave that covers 90% of your pay

We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.

Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

Pay Range Data $28.00 - $43.00 per hour.

We base our starting pay offer and title on job-related factors such as candidate experience, training, knowledge, and skills.

SEL is an Equal Opportunity Employer: Vets/Disabled.

SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost.

A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.