Customer Service & Sales Support Operator

Schweitzer Engineering Laboratories, Inc.; United States; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Superior benefits

Paid holidays

Annual vacation accrual starting at 12

Sick days and family leave

Professional development programs

Job summary

Schweitzer Engineering Laboratories, Inc. is seeking a Customer Service Operator in Pullman, WA to deliver high-quality telephone service to customers and partners. You will route calls securely, assist with sales orders and RMAs, and help create cases in SEL's systems to ensure outstanding service.

You will update customer information, share feedback with leadership, and support account management while embracing SEL Values and World Class Manufacturing Principles.

Qualifications

• 2+ years of organized, friendly customer service.
• Excellent phone etiquette, professionalism, and communication skills.
• Strong writing, documentation, and speaking skills.
• Ability to learn new skills and assume new responsibilities.
• Ability to work cooperatively in a team environment.
• Background check results satisfactory to SEL.
• Negative drug test result(s).

Responsibilities

• Provide the highest quality telephone service to customers, suppliers, fellow employees, and community members.
• Route calls to requested destinations while following security procedures.
• Assist in creating cases in SEL's systems to provide outstanding service.
• Document and share customer feedback with regional leadership.
• Handle customer support activities including entry of sales orders, RMAs, and routing emails.
• Manage account information tasks with security protocols (passwords, access, data updates).
• Assist in creating company accounts and converting leads in systems.
• Suggest process improvements and apply SEL values and operating principles.
• Perform other duties as assigned, potentially including office administration.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Tools

MS Word

Excel

Job description

Schweitzer Engineering Laboratories, Inc. is seeking a Customer Service Operator in Pullman, WA to deliver high-quality telephone service to customers and partners. You will route calls securely, assist with sales orders and RMAs, and help create cases in SEL's systems to ensure outstanding service.

You will update customer information, share feedback with leadership, and support account management while embracing SEL Values and World Class Manufacturing Principles.