Customer Experience Specialist — Employee-Owned Team

Schweitzer Engineering Laboratories, Inc.; Pullman (WA); On-site; USD 38,000 - 56,000; Full time

Job summary

Schweitzer Engineering Laboratories, Inc. is seeking a Customer Service Operator in Pullman, WA. You will be the primary contact for customers, suppliers, and employees, delivering exceptional service and supporting sales operations.

The role emphasizes phone etiquette, accurate data handling, and collaboration with teams across SEL. A strong customer-service background and the ability to learn new skills are essential, with comprehensive benefits and ESOP opportunities available.

Qualifications

• 2+ years of organized, friendly customer service.
• Excellent phone etiquette, professionalism, and communication skills.
• Strong writing and speaking communication abilities.
• Ability to learn new skills and work cooperatively in a team.

Responsibilities

• Provide high-quality telephone service to customers, suppliers, and colleagues; route calls per security procedures.
• Create cases in SEL's systems to deliver outstanding service to customers.
• Process sales orders, RMAs, and route quotations and support emails.

Skills

Customer service

Phone etiquette

Communication skills

Tools

MS Word

MS Excel

Email

Web browser usage

Job description

Schweitzer Engineering Laboratories, Inc. is seeking a Customer Service Operator in Pullman, WA. You will be the primary contact for customers, suppliers, and employees, delivering exceptional service and supporting sales operations.

The role emphasizes phone etiquette, accurate data handling, and collaboration with teams across SEL. A strong customer-service background and the ability to learn new skills are essential, with comprehensive benefits and ESOP opportunities available.