Sales Customer Service Rep - NE

Reflector Entertainment Ltd.; Hartsville (TN); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Health benefits (Medical, Dental, Vis

401k with company match

Paid time off

Paid holidays

Life insurance

Disability coverage

Job summary

Mueller Refrigeration in Hartsville, TN is seeking a detail-oriented Customer Service Representative to join our in-house team. You will respond to inquiries by phone, email, or portal, process purchase orders, verify configurations and pricing, and coordinate with production planning, shipping, and sales to ensure timely shipments.

The ideal candidate has 1–3 years of customer service or sales support in manufacturing, and proficiency with MS Access, Word and Excel.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree in business or technical field is a plus
• 1-3 years' experience in customer service or sales support in a manufacturing/industrial environment
• Proficiency in MS Access, Word and Excel

Responsibilities

• Work closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departments
• Respond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricing
• Process customer purchase orders, verify product configurations, check pricing, and enter data accurately
• Coordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead times
• Investigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departments

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Associate or Bachelor's in business/technical

Tools

MS Access

MS Word

MS Excel

Job description

Mueller Refrigeration is seeking a detail-oriented, solution-driven Customer Service Representative to join our in-house Customer Service Team.

Key Responsibilities

• Work closely with a select group of customers, building relationships with key accounts, sales personnel, and other internal departments
• Respond promptly to customer inquiries via phone, email, or portal regarding order status, shipment tracking, product specifications, and pricing
• Process customer purchase orders, verify product configurations, check pricing, and enter data accurately
• Coordinate with production planning, shipping, and sales teams to process order shipments and communicate realistic lead times
• Investigate and resolve complaints regarding damaged goods, shipping delays, or quality concerns by coordinating with other internal departments

Qualifications

• High school diploma or equivalent; associate or bachelor's degree in business or technical field is a plus
• 1-3 years' experience in customer service or sales support in a manufacturing/industrial environment
• Proficiency in MS Access, Word and Excel

What You'll Need to Succeed

• High attention to detail, multitasking ability, and problem-solving skills under tight production deadlines
• Strong verbal and written communication skills to translate technical manufacturing or shipping updates into clear terms for customers
• Proactive, positive attitude to collaborate cross-functionally with internal teams to achieve shared goals

What's in it for You

• Full health benefits (Medical, Dental, Vision)
• 401k with company match
• Paid time off and paid holidays
• Life insurance, short-term and long-term disability coverage at no cost