Customer Service Representative

LMK Recruiting Solutions; Illinois; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Clear growth path into senior account management

Comprehensive product and systems onboarding

Competitive compensation package

Job summary

LMK Recruiting Solutions is seeking a Mid-Level Customer Service and Inside Sales Support Representative in the Greater Chicago Area to manage customer orders and provide support. This role involves accurate order processing, managing customer relationships, and coordinating with various teams to ensure seamless operations.

The ideal candidate will have 2–4 years of relevant experience and proficiency with CRM and CPQ tools. This position offers a competitive compensation package and opportunities for professional growth within a stable, global industry.

Qualifications

• 2–4 years of experience in customer service, inside sales, or order management—ideally within an industrial, manufacturing, or technical environment.
• Detail-oriented and capable of managing multiple moving orders simultaneously.
• Strong written and verbal communication skills for handling technical product queries.

Responsibilities

• Process sales orders accurately from entry through shipment and invoicing.
• Build, configure, and manage customer quotes using CPQ software.
• Serve as the primary daily contact for assigned accounts and distributors.

Skills

2–4 years of experience in customer service

Proficient with CRM software

Strong written and verbal communication skills

Detail-oriented

Tools

CRM software

CPQ/quoting tools

ERP systems (e.g., Microsoft Dynamics 365)

Job description

Location: Greater Chicago Area

Experience Level: Mid-Level (2–4 Years)

Role Summary

Our client is a global industrial technology group operating brands across measurement and process control. This position is a dual-function: Customer Service and Inside Sales Support Representative to act as the primary contact for customers and distributors, managing the full order lifecycle from quote to delivery.

Key Responsibilities

Order & Quote Management

• Process sales orders accurately, tracking status from entry through shipment and invoicing.
• Build, configure, and manage customer quotes using CPQ software, following up to convert opportunities into orders.
• Maintain clean CRM data, including deal stages, pipelines, and customer contact information.
• Coordinate with warehouse, operations, and finance teams to resolve order delays or credit holds.

Relationship Management & Support

• Serve as the primary daily contact for assigned accounts and distributors via phone and email.
• Resolve inquiries, technical questions, and shipping issues professionally.Assist with new customer onboarding and distributor account setups.
• Prepare brief weekly activity reports (quote and order logs) for sales leadership.

Requirements

Experience & Skills

• 2–4 years of experience in customer service, inside sales, or order management—ideally within an industrial, manufacturing, or technical environment.
• Proficient with CRM software and comfortable learning proprietary CPQ/quoting tools.
• Detail-oriented and capable of managing multiple moving orders simultaneously.
• Strong written and verbal communication skills for handling technical product queries.

Nice to Have

• Background in industrial measurement, safety, or process control products.
• Familiarity with ERP systems (e.g., Microsoft Dynamics 365/Business Central).
• Exposure to export compliance or international shipping.

What Our Client Offers

• Clear growth path into senior account management or inside sales roles.
• Comprehensive product and systems onboarding.
• Competitive compensation package in a stable, global industry.