Phone Support Specialist - Employee-Owned

Schweitzer Engineering Laboratories, Inc.; United States; Presencial; USD 40.000 - 52.000; Jornada completa

Descripción de la vacante

Schweitzer Engineering Laboratories, Inc. is seeking a Customer Service professional to deliver high-quality telephone support to customers, suppliers, and colleagues. You will route calls, assist with technical coverage, and create cases in SEL’s systems while documenting feedback for leadership.

The role emphasizes strong communication, writing and documentation skills, and teamwork. A positive, service-oriented mindset aligns with SEL’s customer-centric culture and ESOP-based ownership

Formación

• 2+ years of customer service experience.
• Excellent phone etiquette, professionalism, and communication skills.
• Strong writing and documentation skills; good speaking skills.
• Ability to learn new skills and take on new responsibilities.
• Ability to work cooperatively in a team environment.

Responsabilidades

• Provide high-quality telephone service to customers, suppliers, and colleagues; route calls per security procedures.
• Assist in finding technical coverage and create cases in SEL’s systems; document customer feedback for leadership.
• Engage in customer support activities including entering sales orders, RMAs, and routing emails.
• Manage customer account information: grant access, change passwords, unlock accounts, update details per security protocols.
• Assist in creating company accounts and converting leads in SEL’s systems.
• Propose process improvements and contribute to ongoing efficiency.

Conocimientos

Customer service

Phone etiquette

Communication skills

Writing & documentation

Team collaboration

Background check compliance

Drug test required

Herramientas

MS Word

Excel

Email

Web browser usage

Descripción del empleo

Schweitzer Engineering Laboratories, Inc. is seeking a Customer Service professional to deliver high-quality telephone support to customers, suppliers, and colleagues. You will route calls, assist with technical coverage, and create cases in SEL’s systems while documenting feedback for leadership.

The role emphasizes strong communication, writing and documentation skills, and teamwork. A positive, service-oriented mindset aligns with SEL’s customer-centric culture and ESOP-based ownership