Remote Bilingual Technical Customer Service Associate

Veeva Systems; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Allocations for continuous learning &

Private Health Insurance

Job summary

Veeva Systems is seeking a Remote Bilingual Technical Customer Service Associate to advise end users, resolve client issues, and maintain strong professional relationships with users of Veeva's applications. This role emphasizes excellent communication in English and another European language, with a remote work setup.

Applicants should have 1+ year(s) in customer service, sharp organizational and time-management skills, and proficiency in Word, Excel, and PowerPoint.

Qualifications

• 1+ years in a customer service role
• Strong communication, organizational, and time management skills
• Professional telephone manner
• Proficient with Word, Excel and PowerPoint
• Excellent verbal and written communication in English; a second European language is required

Responsibilities

• Advise end users on best practices when using Veeva's applications
• Identify and resolve client issues associated with Veeva's applications
• Build strong and professional relationships with all users of Veeva's applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain high standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Skills

Customer service experience

Excellent communication

Organizational skills

Time management

Telephone etiquette

English proficiency

Second language

Tools

Word

Excel

PowerPoint

Job description

Remote Bilingual Technical Customer Service Associate

2026-10-03T00:00:00

Lancashire

Lancashire

GB

PR3 5JJ

Work From Home

2027-01-01T23:02:46.78

Company Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed 2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This role is ideal if you are looking to build a career with a company that has a track record of success and excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do

• Advise end users on best practices when using Veeva's applications
• Identify and resolve client issues associated with Veeva's applications
• Build strong and professional relationships with all users of Veeva's applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ years relevant experience in a customer service role
• Effective communication, organizational, and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills in English and secondary European language will be required.
• Ability to quickly understand client requirements and needs and articulate potential solutions

Perks & Benefits

• Allocations for continuous learning & development
• Private Health Insurance

#LI-Remote

#s1-Gen

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at #.