Consultant - Post-Implementation (Remote)

Veeva Systems, Inc.; Newark (NJ); Remote; USD 70,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Company holidays

Retirement programs

Charitable giving (1%)

Job summary

Veeva Systems is a remote-friendly, full-time role seeking consultants to implement Vault CRM for life sciences customers. You will partner with clients to ensure full usage of the solution, perform system solutioning, user setup, and troubleshooting without coding.

This is a customer-facing role with no required travel and no visa sponsorship expected. The role emphasizes delivering exceptional customer success, acting as a trusted advisor to stakeholders, and staying on the cutting edge of

Qualifications

• 3+ years of consulting or equivalent experience.
• Ability to present to senior leaders clearly.
• Strong solution design and product knowledge of Vault CRM.

Responsibilities

• Lead customers in requirements gathering aligned with best practices.
• Articulate complex concepts to audiences of varying levels.
• Develop and leverage Vault platform expertise.
• Plan, manage, and execute build, test, and deploy activities.
• Identify interdependencies across client workstreams.
• Plan after-go-live activities and ongoing support.
• Act as Trusted Advisor with proactive optimization recommendations.
• Stay updated on product releases and how features interact with the client footprint.

Skills

Vault platform

Consulting experience

Executive communication

Presentation skills

Solution design

Remote work

Tools

Vault CRM

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product helps leverage AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. We are looking for consultants who want to bring the newest technology to the Life Sciences industry.

We are currently hiring for our implementation and post-implementation teams. Our ideal candidate will partner with our customers to ensure they are leveraging the full capabilities of solutions. We want team players who are focused on delivering exceptional customer success, thrive as a self-starter, and are excited to push the envelope. This is a technical hands-on role requiring system solutioning, user setup, and technical troubleshooting day in and day out (no coding required).

This is a remote, full-time permanent role with Veeva. This is a customer-facing role that does not require customer travel. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You’ll Do

• Lead customers in the process of requirements gathering to align with best practices and drive to solutions
• Take complex client and solution concepts and articulate them to audiences of varying perception levels to provide application expertise and knowledge
• Develop and leverage expertise in our Vault platform
• Plan, manage, and perform application build, test, and deploy activities
• Identify and monitor interdependencies between various program or customer workstreams
• Plan and establish after-go-live activities including ongoing support and ongoing application changes to align to full capabilities
• Serve as a "Trusted Advisor" to client stakeholders, providing proactive recommendations on system optimization
• Stay on the cutting edge of Product Releases, advising clients on how new features will interact within their product footprint

Requirements

• 3+ years of demonstrated consulting or equivalent experience
• Proven track record meeting with senior management and executives as a subject matter expert
• Ability to take complex client and vendor concepts and articulate them to audiences of varying perception levels
• Strong presentation and solution design skills
• Ability to work autonomously in a remote capacity, managing multiple client workstreams simultaneously.

Nice to Have

• Experience working with life sciences customers (pharmaceutical, biotechnology, medical/diagnostic devices)
• Industry experience in Life Sciences, Healthcare or CRM

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $70,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].