Public Sector Technical Customer Manager (Hybrid)

Qualtrics; Provo (UT); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health & Wellness

Growth & Mentorship

Paid Time Off

401(k) Plan

Hybrid Work Model

Job summary

Qualtrics is seeking an Analyst, Technical Customer Manager for the Public Sector to lead design, delivery and ongoing success of customer experience programs. You’ll partner with customers through onboarding to value realization, acting as the technology trusted advisor and guiding medium to large-scale implementations.

In this role you’ll blend customer management with technical platform adoption, renewals and expansion across industry verticals and regions.

Qualifications

• 3+ years of experience working with large, complex organizations to execute and advise on customer-facing programs that deliver sustainable business outcomes.
• Technical aptitude and interest in learning the Qualtrics platform and deploying technical expertise with customers at scale.
• Experience in consulting and program management to plan and execute multiple concurrent projects on time and budget.

Responsibilities

• Portfolio Leadership: Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle.
• Portfolio Performance: Monitor portfolio performance using health, adoption and value realization to manage risk and identify growth opportunities.
• Account Growth & Maturity: Define strategy to expand program adoption and maturity across accounts, driving Net ARR and portfolio performance.
• Strategic Project Management: Lead alignment of project goals and timely execution with customers.
• Risk & Quality Management: Plan, monitor, and mitigate project risks while developing quality management plans.
• Cross-functional Collaboration: Collaborate with internal teams to support customer experience and maintain account health.

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics is seeking an Analyst, Technical Customer Manager for the Public Sector to lead design, delivery and ongoing success of customer experience programs. You’ll partner with customers through onboarding to value realization, acting as the technology trusted advisor and guiding medium to large-scale implementations.

In this role you’ll blend customer management with technical platform adoption, renewals and expansion across industry verticals and regions.