Senior Technical Customer Manager - Hybrid Portfolio Growth

Qualtrics; Seattle (WA); On-site; USD 129,000 - 156,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Qualtrics is seeking a Principal Technical Customer Manager to lead large-scale software implementations and ongoing customer success across industries such as restaurant, retail, travel, and hospitality. You will partner with customers through onboarding, optimization, and value realization, acting as the primary technology advisor across a portfolio.

You will collaborate with executives to shape feedback programs, drive value, and expand platform usage while managing risk and delivering

Qualifications

• 3+ years of experience: managing large, complex customer programs delivering measurable business outcomes.
• Technical aptitude and willingness to learn the Qualtrics platform at scale.
• Consulting and program management experience delivering multi-project outcomes on time and budget.
• Ability to engage customers through workshops, knowledge transfer, and data-driven documentation.
• Strong relationships with senior customer program owners and decision-makers.
• Industry experience in experience management across one or more industries.
• Entrepreneurial mindset with adaptability and effective senior stakeholder communication.
• Bachelor’s degree as a minimum educational requirement; willingness to travel up to 25%.

Responsibilities

• Own the success of a portfolio of customer accounts and act as the primary technology advisor across the lifecycle.
• Monitor portfolio health and identify risks and opportunities for growth.
• Define strategies to expand adoption, maturity, and Net ARR across accounts.
• Lead cross-functional project teams and ensure timely execution of initiatives.
• Plan, monitor, and mitigate project risks while maintaining quality artifacts.
• Collaborate with internal teams to support customers’ experience goals.

Skills

Technical customer management

Project management

Stakeholder influence

Executive communications

Industry experience

Account growth

Travel readiness

Education

Bachelor’s degree in science, technology, engineering, or business‑related field

Job description

Qualtrics is seeking a Principal Technical Customer Manager to lead large-scale software implementations and ongoing customer success across industries such as restaurant, retail, travel, and hospitality. You will partner with customers through onboarding, optimization, and value realization, acting as the primary technology advisor across a portfolio.

You will collaborate with executives to shape feedback programs, drive value, and expand platform usage while managing risk and delivering