Senior Technical Customer Manager Hybrid Growth

Qualtrics; Provo (UT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health & Wellness

Growth & Mentorship

Paid time off

401(k) retirement plan

Job summary

Qualtrics is seeking a Senior Analyst, Technical Customer Manager to lead and deliver strategic customer experience programs across industries such as Restaurant, Retail, Travel, and Hospitality. You’ll partner with customers through onboarding, optimization, and value realization, acting as a technology trusted advisor for medium-to-large software implementations.

You will drive successful outcomes by blending project management with technical platform adoption, renewals, and expansion while

Qualifications

• 3+ years of experience: working with large, complex organisations to execute and advise on customer facing programs

Responsibilities

• Own the success of a portfolio of customer accounts, serving as the primary technology advisor throughout the customer lifecycle
• Monitor portfolio performance using health, adoption, maturity and value realization to proactively manage risk and identify growth opportunities
• Define strategy to expand program adoption and maturity across customer accounts, driving Net ARR and portfolio performance
• Partner with customers to provide expertise leading to alignment of project goals and timely execution
• Plan, monitor, and mitigate project risks while developing quality management plans aligned with business requirements
• Collaborate with internal teams to support your customer’s experience and maintain account health

Skills

Project management

Technical aptitude

Consulting

Customer engagement

Stakeholder influence

Industry experience

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics is seeking a Senior Analyst, Technical Customer Manager to lead and deliver strategic customer experience programs across industries such as Restaurant, Retail, Travel, and Hospitality. You’ll partner with customers through onboarding, optimization, and value realization, acting as a technology trusted advisor for medium-to-large software implementations.

You will drive successful outcomes by blending project management with technical platform adoption, renewals, and expansion while