Principal Technical Customer Manager - Healthcare (Hybrid)

Qualtrics; Chicago (IL); Hybrid; USD 122,000 - 128,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Paid time off

401(k) retirement plan

Job summary

Qualtrics is seeking a Principal Technical Customer Manager in Healthcare to lead the design, delivery and ongoing success of customer experience programs. You will partner with customers through onboarding, optimization and value realization, acting as the technology trusted advisor for medium and large-scale implementations.

You will blend customer management with deep platform expertise, guiding executive stakeholders and driving adoption, renewal and expansion across industries.

Qualifications

• 3+ years of experience delivering customer-facing programs at scale.
• Strong aptitude for learning the Qualtrics platform and applying new technologies with customers.

Responsibilities

• Own portfolio leadership across customer accounts and act as technology advisor.
• Monitor portfolio performance using health, adoption, maturity and value metrics.
• Define strategy to expand program adoption and maturity, driving Net ARR.
• Lead project implementations for new and existing customers with cross-functional teams.
• Plan, monitor, and mitigate project risks while developing quality management plans.
• Collaborate with internal teams to maintain account health and support customer experience.

Skills

Project management

Technical aptitude

Consulting & PM

Customer engagement

Stakeholder influence

Industry experience

Entrepreneurial spirit

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics is seeking a Principal Technical Customer Manager in Healthcare to lead the design, delivery and ongoing success of customer experience programs. You will partner with customers through onboarding, optimization and value realization, acting as the technology trusted advisor for medium and large-scale implementations.

You will blend customer management with deep platform expertise, guiding executive stakeholders and driving adoption, renewal and expansion across industries.