Technical Customer Manager - Enterprise Growth

Qualtrics; Washington (District of Columbia); Hybrid; USD 74,000 - 89,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) retirement plan

Paid time off

Job summary

Qualtrics is seeking an Analyst, Technical Customer Manager to lead portfolio success across corporate and Canada. You will partner with customers from onboarding to value realization, acting as the primary technology trusted advisor for medium to large implementations.

You will blend customer management with technical delivery, driving renewals, adoption, and growth while collaborating with product, engineering and sales teams to maximize value and ARR across your portfolio.

Qualifications

• 3+ years of experience working with large, complex organisations on customer-facing programs.
• Proven ability to plan and execute multiple projects on time and budget.
• Strong consulting and program management capabilities for enterprise implementations.

Responsibilities

• Own the success of a portfolio of customer accounts and act as technology advisor.
• Monitor health, adoption, and value realization to drive growth and risk management.
• Define strategies to expand program adoption and drive Net ARR across accounts.
• Lead cross‑functional project implementations with internal teams and clients.
• Develop success plans aligned with business goals and technology roadmaps.

Skills

Customer engagement

Program management

Technical aptitude

Stakeholder influence

Industry experience

Education

Bachelor’s degree in science, technology, engineering, or business‑related field

Tools

Qualtrics platform

Job description

Qualtrics is seeking an Analyst, Technical Customer Manager to lead portfolio success across corporate and Canada. You will partner with customers from onboarding to value realization, acting as the primary technology trusted advisor for medium to large implementations.

You will blend customer management with technical delivery, driving renewals, adoption, and growth while collaborating with product, engineering and sales teams to maximize value and ARR across your portfolio.