Strategic Technical Customer Manager, Product & Services

Qualtrics; Provo (UT); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health & Wellness

Career Growth & Mentorship

Paid Time Off & Holidays

401(k) Matching

Job summary

Qualtrics is seeking an Analyst, Technical Customer Manager to lead and optimize customer programs, combining technical expertise with strategic consulting. You will partner with clients throughout their lifecycle, from onboarding to ongoing optimization and value realization, ensuring measurable outcomes and strong executive relationships.

You will blend customer engagement with project leadership, driving adoption of the Qualtrics platform across industries and ensuring success plans align

Qualifications

• 3+ years of experience delivering customer-facing programs in large, complex organizations.
• Strong technical aptitude with willingness to learn the Qualtrics platform and new technologies.
• Proven ability to plan and execute multiple projects on time and budget, blending consulting and internal experience.

Responsibilities

• Own the success of a portfolio of customer accounts and act as the technology advisor throughout the lifecycle.
• Monitor portfolio health, adoption, maturity and value realization to manage risk and identify growth opportunities.
• Define strategy to retain, mature and expand customer accounts to drive Net ARR and portfolio performance.
• Lead project implementations with cross-functional teams to deliver on goals within scope and timeline.
• Plan risk mitigation and ensure quality management across programs.

Skills

Customer engagement

Project management

Technical aptitude

Stakeholder management

Consulting

Education

Bachelor's degree

Tools

Qualtrics platform

Job description

Qualtrics is seeking an Analyst, Technical Customer Manager to lead and optimize customer programs, combining technical expertise with strategic consulting. You will partner with clients throughout their lifecycle, from onboarding to ongoing optimization and value realization, ensuring measurable outcomes and strong executive relationships.

You will blend customer engagement with project leadership, driving adoption of the Qualtrics platform across industries and ensuring success plans align