Bilingual Technical Customer Success Specialist

Amazon; Kansas; À distance; USD 24 000 - 34 000; Plein temps

Résumé du poste

Amazon’s Blink CS Technical Support team is looking for a Technical Support Associate to assist customers with home security products and network configurations. You will troubleshoot issues, document solutions, and help customers maximize product value.

You’ll engage by phone and email, advocate for customers, and collaborate with cross-functional teams to deliver high-quality support during launches and events.

Qualifications

• 2+ years of customer service experience.
• Flexibility to work weekends/nights/holidays.
• Experience with Microsoft Office applications.
• Fluency in Spanish (reading/writing/speaking).

Responsabilités

• Provide prompt, efficient customer service via phone and email.
• Collaborate with other support teams to ensure high-quality assistance.
• Advocate for customers and identify areas for product improvement.
• Understand customer product use to resolve issues and maximize value.
• Report trends and contribute to innovative customer experience solutions.
• Support Blink Subscription service and critical launches/events.

Connaissances

Customer service

Flexible schedule

Microsoft Office

Spanish fluency

Description du poste

Amazon’s Blink CS Technical Support team is looking for a Technical Support Associate to assist customers with home security products and network configurations. You will troubleshoot issues, document solutions, and help customers maximize product value.

You’ll engage by phone and email, advocate for customers, and collaborate with cross-functional teams to deliver high-quality support during launches and events.