Remote Technical Support & Customer Success Associate

Amazon; Enid (OK); Remote; USD 24,000 - 37,000; Full time

Job summary

Amazon.com Services LLC is seeking a Technical Support Associate to assist Blink customers from a remote location in the United States. You will handle inquiries by phone and email, troubleshoot complex issues, document solutions, and drive improvements in the customer experience.

The role requires at least 2 years of customer service, fluency in French, and a flexible schedule that may include weekends, nights, and holidays.

Qualifications

• 2+ years of customer service experience.
• Flexible schedule including weekends, nights and holidays.
• Experience with Microsoft Office applications.
• Fluent in French (reading, writing and speaking).

Responsibilities

• Provide prompt, detailed service to Blink customers via phone and email.
• Coordinate with other support teams to maintain high-quality support.
• Be a voice and advocate for customers when issues arise.

Skills

Customer service

French language

Flexibility

Tools

Microsoft Office

Job description

Amazon.com Services LLC is seeking a Technical Support Associate to assist Blink customers from a remote location in the United States. You will handle inquiries by phone and email, troubleshoot complex issues, document solutions, and drive improvements in the customer experience.

The role requires at least 2 years of customer service, fluency in French, and a flexible schedule that may include weekends, nights, and holidays.