Technical Communications Specialist – Heavy Equipment

Kirby-Smith Machinery, Inc. - Van Alstyne, TX; Van Alstyne (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Above-Average Industry Pay

Medical/Dental/Vision benefits

401K with Company Match

PTO/Paid Holidays

Short/Long Term Disability

Growth Opportunities

Paid Training

Family-Owned and Operated

Health and Wellness

Job summary

Kirby-Smith Machinery, Inc. in Van Alstyne, TX is seeking a Technical Communications Coordinator to deliver technical training, troubleshoot equipment issues, and liaison between the dealership and manufacturers.

You will support field technicians, maintain up-to-date knowledge of equipment, and develop technical bulletins and manuals while ensuring safety and efficiency. This is a safety-sensitive role with growth opportunities in a family-owned company.

Qualifications

• Five years of experience in heavy equipment maintenance, repair, or technical support, with two years in a training or technical communicator role.
• Strong technical knowledge of heavy equipment systems and components.
• Proficient in interpreting technical data, operational maintenance, instructions, and parts and service manuals.
• Excellent communication and interpersonal skills.
• Proficient in technical documentation and reporting.
• Ability to read and follow electrical and hydraulic schematics.
• Safety-conscious with continuous attention to safety of self and others.
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications.
• Ability to travel to various sites, including field locations.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Plan, One Goal.
• Provides advanced technical assistance for new, used, rental fleet, and customer-owned equipment to technicians regarding heavy equipment diagnostics, maintenance, and repair.
• Serves as the primary contact for resolving complex technical issues that arise in the field or shop.
• Maintains up-to-date knowledge of all equipment models and technologies sold by the dealership.
• Performs root cause failure analysis when needed.
• Assists warrant administration with technical information and merit of claims.
• Monitors and assesses the level of technical proficiency of dealership technicians and staff.
• Provides feedback to technicians and service supervision to help improve technician proficiency.
• Assists in educating to enhance the technical proficiency of the service team.
• Acts as a liaison between the dealership and equipment manufacturers to ensure accurate and timely communication of technical information.
• Assists in preparing and disseminating technical bulletins, service manuals, and other technical documents.
• Supports field technicians by providing over-the-phone and on-site technical guidance when necessary.
• Assists in diagnosing and resolving technical issues in the field to minimize equipment downtime for customers.
• Maintains detailed records of technical issues, solutions provided, and training guidance conducted to identify technicians' deficiencies.
• Documents and reports recurring issues to manufacturers to assist in product improvement.
• Performs other job-related duties as assigned.
• Ensures consistent and reliable on-site attendance.

Skills

Heavy equipment knowledge

Technical documentation

Communication

Travel readiness

Safety consciousness

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Kirby-Smith Machinery, Inc. in Van Alstyne, TX is seeking a Technical Communications Coordinator to deliver technical training, troubleshoot equipment issues, and liaison between the dealership and manufacturers.

You will support field technicians, maintain up-to-date knowledge of equipment, and develop technical bulletins and manuals while ensuring safety and efficiency. This is a safety-sensitive role with growth opportunities in a family-owned company.