Heavy Equipment Technical Trainer & Support Coordinator

Kirby Smith; Hewitt (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Above-average pay

Comprehensive benefits package

401K with company match

Paid time off

Short/Long disability

Growth opportunities

Paid training

Family-owned and operated

Health and wellness

Job summary

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to provide expert technical support to technicians and staff, develop training programs, and troubleshoot complex heavy equipment issues.

You will act as liaison between the dealership and manufacturers, maintain up-to-date equipment knowledge, and help raise technician proficiency while ensuring safe, efficient service.

Qualifications

• Five years of experience in heavy equipment maintenance, repair, or technical support, with two years in a training or technical communicator role.
• Strong technical knowledge of heavy equipment systems and components.
• Ability to read and follow electrical and hydraulic schematics.

Responsibilities

• Provides advanced technical assistance for new, used, rental fleet, and customer-owned equipment to technicians regarding heavy equipment diagnostics, maintenance, and repair.
• Serves as the primary contact for resolving complex technical issues that arise in the field or shop.
• Maintains up-to-date knowledge of all equipment models and technologies sold by the dealership.
• Performs root cause failure analysis when needed.
• Assists warrant administration with technical information and merit of claims.
• Monitors and assesses the level of technical proficiency of dealership technicians and staff.
• Provides feedback to technicians and service supervision to help improve technician proficiency.
• Assists in educating to enhance the technical proficiency of the service team.
• Acts as a liaison between the dealership and equipment manufacturers to ensure accurate and timely communication of technical information.
• Assists in preparing and disseminating technical bulletins, service manuals, and other technical documents.
• Supports field technicians by providing over-the-phone and on-site technical guidance when necessary.
• Assists in diagnosing and resolving technical issues in the field to minimize equipment downtime for customers.
• Maintains detailed records of technical issues, solutions provided, and training guidance conducted to identify technicians' deficiencies.
• Documents and reports recurring issues to manufacturers to assist in product improvement.
• Performs other job-related duties as assigned
• Ensures consistent and reliable on-site attendance.

Skills

Communication

Troubleshooting

Technical documentation

Electrical/Hydraulic schematics

Office software

Travel ability

Education

High School Diploma or Equivalent

Job description

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to provide expert technical support to technicians and staff, develop training programs, and troubleshoot complex heavy equipment issues.

You will act as liaison between the dealership and manufacturers, maintain up-to-date equipment knowledge, and help raise technician proficiency while ensuring safe, efficient service.