Technical Communications Specialist – Heavy Equipment

Kirby-Smith Machinery, Inc.; Chico (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Above-Average Industry Pay

Comprehensive Benefits Package (incl.

401K Plans with Company Match

Generous PTO Package/Paid Holidays

Short/Long Term Disability

Growth Opportunities

Paid Training

Family-Owned and Operated

Health and Wellness

Job summary

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to deliver expert technical training to technicians, troubleshoot complex equipment issues, and act as the liaison between the dealership and equipment manufacturers.

You will ensure the service team maintains up-to-date knowledge to repair heavy equipment efficiently. This safety-sensitive role requires a high school diploma, five years in heavy equipment maintenance or technical support, strong communication and

Qualifications

• High School Diploma or Equivalent required.
• Five (5) years of experience in heavy equipment maintenance, repair, or technical support, with two (2) years in a training or technical communicator role.
• Strong technical knowledge of heavy equipment systems and components.
• Proficient in interpreting technical data, operation and maintenance instructions, and parts/service manuals.
• Excellent communication and interpersonal skills.
• Proficient in technical documentation and reporting.
• Ability to read and follow electrical and hydraulic schematics.
• Strong problem-solving, troubleshooting abilities and attention to detail.
• Strong understanding of safety importance with continuous safety focus.
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications.
• Ability to travel to various sites, including field locations.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide advanced technical assistance for heavy equipment diagnostics, maintenance, and repair to technicians.
• Deliver technical training programs to technicians and staff.
• Serve as primary liaison between the dealership and equipment manufacturers for technical information.
• Maintain up-to-date knowledge of equipment models and technologies sold by the dealership.
• Perform root cause failure analysis when needed.
• Assist warranty administration with technical information and merit of claims.
• Monitor and assess the technical proficiency of dealership staff.
• Provide feedback to technicians and service supervision to improve proficiency.
• Educate to enhance the technical proficiency of the service team.
• Disseminate technical bulletins, service manuals, and other documents.
• Support field technicians with over-the-phone and on-site guidance.
• Diagnose and resolve field issues to minimize downtime.
• Maintain records of issues, solutions, and training guidance.
• Document recurring issues to manufacturers to assist product improvement.

Skills

Excellent communication skills

Technical troubleshooting

Reading electrical/hydraulic scheatics

Microsoft Office Suite

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Kirby-Smith Machinery, Inc. is seeking a Technical Communications Coordinator to deliver expert technical training to technicians, troubleshoot complex equipment issues, and act as the liaison between the dealership and equipment manufacturers.

You will ensure the service team maintains up-to-date knowledge to repair heavy equipment efficiently. This safety-sensitive role requires a high school diploma, five years in heavy equipment maintenance or technical support, strong communication and