Technical Applications Engineer - Customer & Vendor Support

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

John H. Carter Company, Inc. is seeking a customer-focused sales/engineering professional to provide technical assistance and product support to factories and vendors in Baton Rouge.

The role involves sizing and selecting products using approved software, quoting customers with accurate lead times and pricing, and collaborating with product manufacturers. The ideal candidate has 2+ years in sales or engineering, with a BS in engineering preferred.

Qualifications

• 2+ years of sales or engineering experience.
• BS in an Engineering discipline is optimal.
• In absence of engineering degree, relative industry experience is sufficient.

Responsibilities

• Serve as a representative dealing with internal and external customers including factories and vendors on day-to-day business matters.
• Provide technical assistance and support, factory support, and technical product support.
• Size and select products using provided software based on flow curves (Cv), torques, processing conditions, IEC valve equations, and bulletins.
• Troubleshoot customer applications and products.
• Quote customers in a timely manner including product selection, lead-time, and pricing.
• Collaborate with JHC product manufacturers and attend required trainings.
• Participate in the after-hours and weekend On-Call rotation.
• Be a team player and build solid relationships.

Skills

Technical support

Quoting customers

Vendor relations

Education

BS in Engineering

Tools

Sizing software

Calculation tools

Job description

John H. Carter Company, Inc. is seeking a customer-focused sales/engineering professional to provide technical assistance and product support to factories and vendors in Baton Rouge.

The role involves sizing and selecting products using approved software, quoting customers with accurate lead times and pricing, and collaborating with product manufacturers. The ideal candidate has 2+ years in sales or engineering, with a BS in engineering preferred.