Industrial Inside Sales & Scheduling Pro

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

John H Carter Company in Baton Rouge, LA is seeking an Inside Sales & Scheduling professional to manage customer inquiries and coordinate scheduling with field technicians. The role requires handling heavy phone and email workloads and aligning activities with technician availability.

Responsibilities include supporting accounting on invoices and returns, aiding Sales in pursuing instrumentation and measurement services, and upholding the company’s Total Customer Commitment standards.

Qualifications

• Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service environment.
• Preferably in Measurement Products and Services.
• In absence of measurement background, experience with other industrial instrumentation/equipment sold into oil & gas will be considered.
• A BS in a Technical Discipline is preferred.
• A Technical Certification/Degree from a Vo-Tech organization will be considered.

Responsibilities

• Receive and manage phone, fax, and email inquiries from external and internal customers in a timely manner; workload described as heavy.
• Coordinate Inside efforts with Technician availability to support service delivery.
• Assist JHC accounting with problem invoices, returns and account information.
• Support Sales personnel for Instrumentation & Measurement Services initiatives as needed.
• Uphold JHC Total Customer Commitment (TCC) standards in all interactions.
• Collaborate with product principals and training teams to support product/service initiatives.
• Participate in required and optional training; join after-hours/on-call rotation after one year in role.
• Assist colleagues during overload situations and maintain strong relationships.
• Accurately complete quotes, order entries, and purchase orders; ensure timely follow-through.
• Travel may be required.

Skills

Inside Sales

Job Scheduling

Industrial Service

Customer Support

Education

BS in Technical Discipline

Vo-Tech Certification/Degree

Job description

John H Carter Company in Baton Rouge, LA is seeking an Inside Sales & Scheduling professional to manage customer inquiries and coordinate scheduling with field technicians. The role requires handling heavy phone and email workloads and aligning activities with technician availability.

Responsibilities include supporting accounting on invoices and returns, aiding Sales in pursuing instrumentation and measurement services, and upholding the company’s Total Customer Commitment standards.