Technical Account Manager - Security SaaS & Endpoints

Cyberhaven; North Carolina; On-site; USD 120,000 - 160,000; Full time

Job summary

Cyberhaven is seeking a Technical Account Manager in the United States to act as the technical quarterback for customers, owning architecture, deployment, and integrations end-to-end. You will partner with Security, IT, and customer operations to ensure outcomes align with the customer's goals.

You will develop deep expertise in the Agentic Data Security platform, guiding adoption, performing proactive issue prevention, and coordinating with Product, Engineering, and Customer Success to deliver

Qualifications

• 3+ years in a Technical Account Management, Solutions/Sales Engineering, or similar role.
• Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies.
• Proven experience resolving escalated technical customer issues and working directly with engineering teams.
• Strong organizational and planning skills, with the ability to manage multiple accounts and priorities, set timelines, track progress, and maintain clear documentation (success plans, project plans, status reports).
• Excellent verbal and written communication skills (English), including the ability to engage both hands-on practitioners and executive stakeholders.

Responsibilities

• Own accounts end-to-end architecture, deployment, configuration, policies, and integrations.
• Onboard and rollout with agent deployment strategy and phased adoption plans.
• Run regular check-ins and business reviews covering technical health, adoption, risk and goals.
• Monitor account health, agent coverage, and usage patterns; align objectives with Cyberhaven capabilities.
• Guide customers through upgrades, new features, and environment changes to avoid disruption.
• Advise on integrations with SIEM, SOAR, and UEBA to extend value.
• Coordinate customer feedback and feature requests to Product/Development/Operations with context.
• Act as internal/external point of contact on escalations; drive resolution with engineering.
• Perform root cause analysis and preventive follow-ups to avoid recurrence.

Skills

Customer outcomes

SaaS security

Endpoint agents

English communication

Networking

Cross-functional

Tools

SCCM

GPO

Intune

PowerShell

Job description

Cyberhaven is seeking a Technical Account Manager in the United States to act as the technical quarterback for customers, owning architecture, deployment, and integrations end-to-end. You will partner with Security, IT, and customer operations to ensure outcomes align with the customer's goals.

You will develop deep expertise in the Agentic Data Security platform, guiding adoption, performing proactive issue prevention, and coordinating with Product, Engineering, and Customer Success to deliver