Technical Account Manager: Security SaaS & Customer Advocate

Cyberhaven

Orangeburg (SC)

On-site

USD 120,000 - 180,000

Full time

12 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Cyberhaven is seeking a Technical Account Manager to be the technical quarterback for our customers. You will own the full technical picture—from architecture and deployment to integrations and performance—and become a trusted advisor to security, IT, and operations teams.

You will guide onboarding, drive adoption, manage escalations with engineering, and advocate for best practices. A hands-on background with Windows, macOS, Linux, and SaaS security tools is essential, with strong communication

Qualifications

3+ years with EDR/DLP endpoint technologies and security tools.
Hands-on SaaS security experience with endpoint agents across Windows, macOS and Linux.
Experience deploying, supporting, and troubleshooting enterprise security tooling.
Strong knowledge of SCCM, GPO, Intune and MDM concepts.
Excellent written and verbal English for cross-team collaboration.
Ability to own customer technical outcomes from onboarding to steady-state.

Responsibilities

Own the technical relationship with assigned customers across architecture, deployment, configurations, and integrations.
Lead onboarding, rollout, and adoption plans with agents and policy design.
Build relationships with stakeholders and manage expectations and outcomes.
Conduct regular health checks, risk reviews, and technical health assessments.
Analyze issues, escalate to engineering with reproduction steps, and coordinate resolutions.
Be the voice of the customer to Product, Development, and Operations, including feature requests and feedback.