Technical Account Manager, Data Security & Customer Success

Cyberhaven; Clayton (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Cyberhaven is seeking a Technical Account Manager to own the full technical picture for each account, including architecture, deployment, integrations, and performance. You will be a trusted technical advisor to Security, IT, and customer operations teams, coordinating with Product, Engineering, and Customer Success to drive adoption and long-term value.

Requirements include 3+ years in TAM or similar roles, hands-on SaaS security deployment experience, and strong English communication.

Qualifications

• 3+ years in a Technical Account Management, Solutions/Sales Engineering, Professional Services, Technical Support, or similar customer-facing technical role.
• Hands-on experience deploying, supporting, and troubleshooting SaaS-based security and/or endpoint agent technologies.
• Proven experience resolving escalated technical customer issues and working directly with engineering teams.
• Strong organizational and planning skills, with the ability to manage multiple accounts and priorities.
• Excellent verbal and written communication skills (English).
• Practical knowledge of networking and enterprise network infrastructure.
• Deep knowledge of Windows, macOS, and Linux, including SCCM, GPO, Intune, registry configuration, PowerShell scripting, MDM, and app management.

Responsibilities

• Own end-to-end technical outcomes for assigned accounts.
• Coordinate onboarding, deployment, and adoption plans with customers and teams.
• Run regular health checks, risk assessments, and business reviews.
• Guide customers through upgrades, feature rollouts, and environment changes.
• Advise on integrations with SIEM, SOAR, and UEBA to extend value.
• Serve as the primary technical contact during escalations and support.
• Collaborate with Customer Success and Sales on renewals and expansions.

Skills

Technical account management

SaaS security experience

Windows/macOS/Linux

English communication

Networking basics

Tools

SCCM

GPO

Intune

PowerShell

Job description

Cyberhaven is seeking a Technical Account Manager to own the full technical picture for each account, including architecture, deployment, integrations, and performance. You will be a trusted technical advisor to Security, IT, and customer operations teams, coordinating with Product, Engineering, and Customer Success to drive adoption and long-term value.

Requirements include 3+ years in TAM or similar roles, hands-on SaaS security deployment experience, and strong English communication.